London's ONLY 
ne-Stop-Shop Complete Funeral Arranging Service

South London's Premier Black Owned Funeral Directors.

Now In Our 11th Year & Stronger Than Ever.

What started off as a seedling of an idea following personal tragedy has now grown into a strong independent company boasting one of the largest range of funeral services and 'personal touches' to help and assist those who wish to give their loved one a beautiful funeral day regardless of cost.

As one of the premier funeral directors for Afro - Caribbean funerals in London, over the years we have added many new services, the latest being our very own bespoke florist and the recent addition of our Audio & Visual Media team, offering first class streaming and videos to assist where sadly Covid 19 has impacted the numbers who can now attend the funeral service, particularly from abroad. We are currently updating our site to reflect the wide choice of services that we now offer.

Our repatriation service to the West Indies & Europe is second to none.

We have a wide range of funeral plans to suit all needs, many complete with floral tributes and funeral stationery of your choice included in the price.

Our Traditional Burial plans start from just £3042 with

Cremation plans starting as little as £1900 fully Inclusive.


Call For A Free Quote

+44 (0)207 326 0860




Outstanding, Caring, Pofessional - Personal Touch are amazing.


Pauline and her team arranged my aunties funeral. Pauline and her team are kind, caring, professional and understanding.

The team are outstanding especially in these trying times. They take so much pride in their work they really make trying times easier. They pay attention to detail, they discuss your preferences and they really do give you outstanding service

Personal Touch Funerals lived up to their name!

Pauline Miller and her team were very personal as they helped us plan the funeral and touched our hearts as they fulfilled everything they said they would do for the funeral service of our beloved mother, granny and great grandmother, Doris Lawrence-Downer.

Our family will always remember 13th December 2021 as the day when Personal Touch Funeral Services gave us unlimited services for our day. The staff were very cordial, considerate and caring. The drivers of the funeral cars were patient and courteous, and the reception decorating and catering that they delivered for us was just exquisite;. The food was delicious and more than enough to feed all our made us very proud to see a black owned company run so well.

If you are looking for a caring, considerate, compassionate and committed Funeral Director, then Pauline Miller at Personal Touch is your person. Our family rates you 5 out of 5!

Errol Trevor Lawrence & The Lawrence Family 22/1/2022

Alison B - 27/1/21

Best send off for Dad!!


I would like to start off by giving a massive thank you to Pauline Miller and the rest of the team at Personal Touch Funeral Planning Services. The service I received from Personal Touch Funerals was the absolute best service I could have asked for at such a stressful time for myself and my family. The day of my father’s funeral went so smoothly from the moment the funeral directors arrived at our house, the outstanding church service, burial and reception. Pauline ensured that the funeral was live-streamed. My dad had a wonderful send off without any further stress to us as all of our wishes were carried out. Pauline has shown nothing but support throughout the whole process and comforted my mum and I during each phone conversation and when we went into the branch. I cannot express how exceptional Personal Touch Funeral Planning Services are, they honestly care about the well-being of their clients and will go above and beyond to plan everything to ensure satisfaction.

Garnett E - 23/12/20

Personal Touch were fantastic, at such a difficult time for my family.

I really appreciate the professionalism but also warmth & care showed by Pauline and her team.

We thank you so much from the bottom of our hearts.

DavidD 1278 - 31/8/20

We had the most beautiful funeral for our mother.

My mother died early January at home. As you can imagine an incredibly tough time for the family. I rang Pauline as soon as possible. She launched into action immediately and we felt relieved that she was there for us, immediately taking off the pressure. In the weeks that followed Pauline worked closely with the family. She made certain that we were happy with the arrangements. It was great to know that Personal Touch Funerals handled all the services associated with funerals - flowers, church, Order of Service etc. the whole lot. At such a difficult time it's just what you need. I would strongly recommend Personal Touch Funerals.

Monica Binns - 3/2/2021

It's All in The Name - Amazing Company!

EVERYTHING went smoothly...We didn't need to worry about a thing and that was such a huge relief. Thank you, thank you, thank you for giving our dad an Incredible send off. You have made it feel as though a close friend has been looking after us, and that is something that i know we wouldn't have found with anyone else.

Personal Touch is definitely what it is!

Sharon Harrison - December 2021

They are just Amazing!
Pauline and her staff are very Professional, and always assures you that they are doing their utmost to ensure everything runs smoothly. can't recommend them highly enough

Lloyd Mensah - Sept 2021

They Really helped us out at such short notice!
The staff at Personal Touch are highly professional and the service was outstanding. They helped us out at such short notice, which really eased the stress for me and my family.. Many thanks to the team for accommodating our needs.

Adrian Ashman - January 2022

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Request A quote

For a no-obligation chat or itemised funeral quote call us and let us help and guide you in this stressful time, or send us an email with your request and one of our dedicated team will call to discuss your wishes. We look forward to assisting you.

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