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London's ONLY 
ne-Stop-Shop Complete Funeral Directors & Event Planning Service

South London's Premier Black Owned Funeral Directors.

Now In Our 14th Year & Stronger Than Ever.

New Website Coming soon!

What started off as a seedling of an idea following personal tragedy has now grown into a strong independent company boasting one of the largest range of funeral services and 'personal touches' to help and assist those who wish to give their loved one a beautiful funeral day regardless of cost.

As one of the premier funeral directors for Afro - Caribbean funerals in London, we have established an enviable reputation for beautiful funerals both in the UK and for offering a first class Repatriation service too!


Over the years we have added many new services, which include our very own bespoke florist using only the very best quality flowers and our Audio &

Visual Media team offering a first class streaming and Video service as well as Photograhers to name but a few.


In addition is our unique Events Management side of the business that will assist with the sourcing and decorating of reception venues as well as the recent addition of our top class Personal Touch Catering division, that is very quickly making a name for excellent quality cuisine and service. Allowing you to book everything that you need for your special day all under one roof with just one telephone call and appointtment. Most of our services can be added to your funeral package or can be booked independently if your funeral has been organised elsewhere.


We have a wide range of funeral packages to suit all needs, many coming complete with floral tributes and funeral stationery of your choice included in the price.

Our Traditional Burial package starts from just £3675 with our

Cremation packages starting from as little as £1299.


Call For A Free Quote or to Make an Appointment

+44 (0)207 326 0860

            or +44 (0) 7973 179215  07973 179215

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Home: Testimonial

  What Our Clients Say

Such a Perfect Name for This Business
Personal Touch is such a perfect name for this business as this is exactly what we got when we laid our daughter to rest recently. I am truly grateful and give thanks to Pauline and all her personnel in particular Lee the Limo and Hearse driver who I almost forgot was staff and not a family member. Pauline and all the staff were so attentive, compassionate and a comfort to me and my family during preparations and on the actual day.
My daughter was my first born, an amazing and loving young woman and so we wanted to give her a special send off, one she would have liked and that is exactly what she got. An amazing send off with beautiful decorations in her favourite colour, beautiful flowers, orders of service specially designed just for her and a great celebration of life reception with fantastic catering. Personal Touch really gives the Personal Touch and made such an impression that my neighbours have also chosen them for their funeral service. Thank you again, Pauline and all personnel for your excellent service and support during this devastating time.

Lavinia Black - May 2023

Thank You Personal Touch!
I would like to thank Pauline and their fantastic team. They help us throughout the sad process of organisation of my brother's funeral 💔. Pauline and her team supported us from we entered their office with compassion,empathy and kindness. Pauline guided me through from the beginning to the end. Jacklyn wreath and flowers arrangements were fantastic 👌. The staff are highly professional in all aspects of their work. We were treated with such care and dignity all the way through. Pauline was amazing,she made what was a sad and awful time easier through her kind and caring approach. I would highly recommend this fantastic service to all who would need to go through this terrible experience. Thanks again Pauline Miller and her team.
Sharon Brown - October 2023

I would definitely use their services again.
Personal Touch assisted us with my grandad’s funeral. Not only were they accommodating, patient and kind but every single person genuinely showed care from when they collected Grandad, to when they took us to see him at the funeral home, right through to the tiny personal touches that made a difference at the funeral and the reception. They helped us to express our love for him in a way that would have made him smile.
Nicola Carter - September 2023

Just Overwhelmingly Perfect
Pauline did my Dad's funeral in April,22nd 2022. I'm so Happy that I chose her place of business,The personal touch funeral home because absolutely Everything from the coffin to the flowers to the service which Pauline did herself,was absolutely amazing and the wonderful limousine men and whole arrangement was just overwhelmingly Perfect I literally cannot fault them at all. I'm Ever so thankful to Pauline and her two amazing staff in reception that where so helpful and thorough during such a difficult time in my life. Thank you Pauline from the bottom of my heart.
Claire Williams - April 2022

Personal Touch Funerals really does live up to its name.
When my mum passed away at home we were so clueless about what to do next and we didn't have a funeral home in place. I remembered the name of personal touch as my neighbour had used them. My sister-in-law rang up a few others but Pauline was so helpful from the get go it was a no brainer to go with them. She was very accomodating too as it was late and out of hours. We have never planned or been involved in a funeral before and we were all very overwhelmed and anxious about it until we met with Pauline. She made the whole process so much easier and we left there very content having made the right choices and decisions with her help to give our mum a beautiful send off. Pauline and her staff were ALWAYS available for any questions we had. Pauline was always a phone call away and kept in touch regularly and even after the funeral itself. It was very important for us to have the funeral asap as my aunt was over and flying back soon. Thanks to Pauline and her team they were able to make it all happen in time securing dates and locations. This meant the world to my aunt. My aunt even said pauline made her feel like family/friend :)
The funeral day went all as planned and my mum had the send off she deserved. Everything was so beautiful and elegant, the invitations, the mass booklets, the flowers, the coffin itself. The funeral director and drivers were the absolute BEST! So professional and kind and made us feel at ease that they had it all under control and helped and advised throughout.I highly recommend Personal Touch Funerals for their services.

Melody Valverde - August 2023

Personal Touch Funerals lived up to their name!

Pauline Miller and her team were very personal as they helped us plan the funeral and touched our hearts as they fulfilled everything they said they would do for the funeral service of our beloved mother, granny and great grandmother, Doris Lawrence-Downer.​ Our family will always remember 13th December 2021 as the day when Personal Touch Funeral Services gave us unlimited services for our day. The staff were very cordial, considerate and caring. The drivers of the funeral cars were patient and courteous, and the reception decorating and catering that they delivered for us was just exquisite;. The food was delicious and more than enough to feed all our made us very proud to see a black owned company run so well.

If you are looking for a caring, considerate, compassionate and committed Funeral Director, then Pauline Miller at Personal Touch is your person. Our family rates you 5 out of 5!

Errol Trevor Lawrence & The Lawrence Family -  January 2022

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Request A Quote

For a no-obligation chat or itemised funeral quote call us and let us help and guide you in this stressful time, or send us an email with your request and one of our dedicated team will call to discuss your wishes. We look forward to assisting you.

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